BEA eFile PDFs require Adobe Acrobat or Adobe Reader.
The BEA surveys that utilize PDF forms will only work with Adobe Acrobat or the free Adobe Reader version 7 or later. No other PDF software will work. If you attempt to use any other PDF software, you will not be able to submit the data that you enter into the form or the submission will be incomplete. Follow the steps below to be sure that your forms are opened in Adobe Acrobat or Reader.
The first step is to make sure that you have Adobe Acrobat or Reader installed on your PC. If you simply open the software, it will usually tell you if it is not the default PDF viewer and give you instructions for making it the default. Instructions for making Adobe the default viewer on Windows 10 can be found on the Adobe website HERE.
Once you have Adobe installed and set as your default viewer, follow the steps below:
- Login to the eFile system, select a survey, and then a period.
- Click the "Download" button and choose "Open" when prompted.
- If the form opens in a browser tab, you are not using Adobe Acrobat or Reader and the forms will not work. See our note here specifically about Google's Chrome browser and the latest version of Microsoft Edge which is based on the Chrome browser.
- If the form opens and you see a message that says "Please Wait... Updating Form Data" that does not go away, you are likely not using Adobe Acrobat or Reader.
- If the form did open in a new window, it should say "Adobe Acrobat..." or "Adobe Reader..." in the top left corner.
- You can also check by clicking "Help" in the menu. One of the items under help should be "About Adobe Acrobat..." or "About Adobe Reader..."
- Some common incompatible software that you may have are: Apple's Preview, the Microsoft Windows 8 or 10 Reader App, Foxit, PDF-Xchange and Nitro. None of these will work with our forms.
- The following internet browsers may also have built-in PDF viewers that are incompatible: Safari, Chrome, Firefox and Microsoft Edge (Windows 10). If your form opens in a web browser tab, it is not Adobe Acrobat or Reader and the form will not work.
- If you have any further questions contact the eFile helpdesk at email@example.com or 301-278-9401.