eFile on Google Chrome/Microsoft Edge

Using the eFile system with Google Chrome/Microsoft Edge

The BEA eFile PDFs will only work with Adobe Acrobat or Reader (click here for more information). If you are using the Google Chrome browser or the latest Chromium based version of Microsoft Edge, you may experience a problem with the BEA eFile system. These browsers, by default, utilize a built-in PDF viewer that is not compatible with BEA eFile PDF forms. If you click the download button and the forms open in a browser tab, it means that the browser has used its built-in PDF viewer and not Adobe Acrobat. The buttons on the form will not work and you may see a message that says "Please Wait... Updating Form Data" that never goes away. If this happens, first make sure that Adobe Acrobat or Reader is your default PDF viewer (click here for more information) and then use one of the two methods below:

Method 1

  • Enter the following in the URL bar of the Chrome or Edge Browser: chrome://settings/content/pdfDocuments
  • Turn the option "Download PDF files instead of automatically opening them in Chrome" or "Always open PDFs externally" on
  • You can close this tab and then try to download the eFile PDF again, they should open in Adobe Acrobat.

Method 2

  • Click the download button for the eFile form you are filing.
  • When the download has completed, you will see the file in the bottom of your browser window.
  • Click the small arrow or the 3 dots next to the filename and choose "Open With System Viewer". It should then open in Adobe.

If neither of these work, call or email the eFile helpdesk at eFile@bea.gov or 301-278-9401.